Importing a product from a third-party fulfillment provider lets you quickly add popular items from their catalog and use them as the foundation for customized products in Customix. Once imported, you can connect them to your fulfillment provider account for seamless order fulfillment.

1. Navigate to Product Bases

In the left-side menu, go to Product Bases. Here, you will see all the products you have previously added or imported.

Click the Import button at the top right.

2. Select Providers and Import Product

From the list of supported providers, select the provider you want.

You will see a pop-up window with a searchable catalog of their products. Use the search bar or browse manually to find the product you'd like to import.

• Click the checkbox next to the product you want to import (e.g. "Unisex Heavy Oversize Tee").
• Click Select to proceed.

3. Review & Adjust Product Base

After importing:

• Product name and catalog information will auto-fill.
• Print areas (e.g., front, back) will be automatically populated based on the print specifications provided by the provider you use.

4. Add Previews and Variants

In the same screen:

• Upload or select mockups under Previews.
• Add available sizes and colors under Variants. These can be imported from Printify or manually customized.

5. Fulfillment Connection (Important!)

To fulfill orders via a third-party fulfillment provider:

• You must connect your fulfillment provider account to the Customix app.
• Once connected, the system will allow you to send fulfillment order requests to your provider when customers place them.

For order syncing to work correctly, the print file and its dimensions must match the specifications required by your fulfillment provider. The easiest way to ensure this is to click Create template directly from the product base, the app will automatically apply the correct print area dimensions to the template, keeping everything in sync.

Updated on: 22/05/2026