Customix Knowledge Base
  • English
Go to website
Back
Articles on:FAQs
Quick answers to common questions and issues.

Categories

  • Getting Started
  • Assets & Libraries
  • Design Templates
  • Product & Campaigns
  • Store Settings
  • Orders & Fulfillment
  • Integration
  • Account & Billing
  • Tutorials
  • FAQs
  • Affiliate program
  • Case Study
  • How to Set Up Image Shape Mask for Customer Uploads
    Customix enables you to create personalized products where customer-uploaded images are seamlessly integrated into custom shapes. This feature helps you control how uploaded images appear in your design. What It Does When customers upload their photo, it will be automatically cropped into the shape you set, showing only the visible (non-transparent) area of the shape. This ensures cleaner, more consistent designs on your product templates. Automatically cropped into the shape you set (httpsSome readers
  • Pricing FAQs
    1. How does the pricing work? Customix offers four pricing plans to fit your business needs: Beginner Plan: Free — includes 10 free orders per month. Starter Plan: $14.99/month — includes 100 free orders per month. After that, $0.70 per personalized item starting from the 101st order. Pro Plan: $29.99/month — includes 350 free orders per month. After that, $0.50 per personalized item starting from the 351st order. Elite Plan: $99.99/month — includes 1,000 free ordersFew readers
  • How do I use Customix built-in image effects?
    Customix provides several built-in image effects that you can easily apply to your design templates. What image effects are available? By default, Customix includes the following image effects: Remove Background Face Cutout Sketch These effects are automatically enabled in Settings → Services. If you prefer to use third-party services instead (such as Remove.bg, Removal.ai, or Cutout.pro), you can enable them in the same Settings → Services section. Customix Built-in Image EffFew readers
  • How to Adjust Character Spacing and Line Height
    You can control how your text looks by adjusting Character Spacing and Line Height inside the Template editor. These settings help you fine-tune text layout for better readability and design balance. Character Spacing Character Spacing controls the space between each letter. To adjust it: Open your Template. Select a Text layer. Click the Character Spacing icon in the top toolbar. Use the slider or manually enter a value: A higher value increases the spaFew readers
  • How Can I Control Text Capitalization for Customer Input?
    You can control how customer-entered text is displayed (uppercase, lowercase, or normal format) directly inside your template settings. To set this up, first create or open a Template. Add a Text layer, then enable Personalize text in the right-side panel. Enable Personalize Text Once personalization is enabled, you will see additional configuration options. In the Text transform drFew readers
  • How can I change the storefront text into my store’s language?
    By default, Customix displays all storefront text in English. If your store uses another language, you can easily update the text content to match. Steps Go to Settings → Storefront. Scroll down to the Text Content section. Edit the text fields (e.g., Required text, Save text, Cancel text, etc.) and replace them with your store’s language. Save your changes. (https://storage.Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
© 2026 Customix Knowledge BaseWe run on Crisp Knowledge.