> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://customix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# MerchOne Integration

MerchOne is a Vietnam-based POD (Print-on-Demand) supplier offering competitive pricing and a wide range of custom products. By integrating MerchOne with Customix, you can seamlessly send personalized orders from your Shopify store to MerchOne for fulfillment.

# Step 1. Generate Your MerchOne API Key
1. Log in to your [MerchOne account](https://merchone.com/).
2. From the left-hand sidebar, go to **Stores → Select Your Store → Settings**.
3. Under **Store Credentials**, copy the **API Key** shown. (*If you don’t have one, click **Generate new API key**.)*
4. Save your API key somewhere safe — you’ll need it to connect with Customix.

![MerchOne API key](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_7cxa3q.png)
# Step 2. Open Fulfillment Settings in Customix
1. In your Shopify admin, go to **Apps → Customix Personalizer**.
2. From the sidebar, select **Settings → Fulfillments**.
3. Scroll down the list of POD providers and find **MerchOne**.
4. Click on **MerchOne** to open the integration page.

![Customix fulfillment integration](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_r1wakj.png)
# Step 3. Connect Dreamship with Customix
1. In the **Credential** section, paste your **MerchOne API Key** into the field.
2. Click **Check API Key** to verify the connection.
3. Once verified, select the **MerchOne store** you want to connect.
4. Save your settings.

![MerchOne API integration](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_gz2z4z.png)
Once connected, MerchOne will appear as an **active fulfillment provider** in your Customix dashboard. All new orders from your Customix campaigns will automatically sync to MerchOne for production and fulfillment.

# Notes & Tips
* **Multiple Stores**: If you run multiple MerchOne stores, ensure you connect the correct one under the **Store**dropdown.
* **Support**: For any API or order syncing issues, please reach out to **MerchOne Support**.