> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://customix.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manually Fulfill an Order

If you're not using an automated print provider or prefer to manage production yourself, Customix allows you to manually fulfill orders with ease. Here’s how to handle everything from receiving the order to marking it as fulfilled in Shopify.

# 1. Receive the Order
When a customer places an order from your Shopify storefront, it will automatically appear in your **Customix Orders Dashboard**.
In the app, you'll see the product image, customer-selected options, and a **customization ID** (used to identify the design file).
In Shopify, Customix also syncs the order and adds key identifiers like:
* `cm-customization-id`
* `cm-thumb-url` (direct link to design thumbnail)
These help you trace back the personalization for manual processing
![Order information in Shopify dashboard](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_12sbp6s.png)
# 2. Download or Export the Order File
Go to the order detail page in Customix and:
* Click **Export** to download the print file (and metadata if needed)
* Alternatively, right-click the preview image to **Download** the file directly
This is the exact file you should send to your production or print facility.

![Download the print file](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_1b8ke8t.png)
# 3. Fulfill the Order Yourself
Once you've printed or prepared the customized item:
* Pack and ship the product via your preferred delivery method
* Collect the tracking number (if applicable)

# 4. Add Tracking in Shopify
Go back to the **Shopify Order Dashboard**, find the corresponding order, and:
* Click **Fulfill item**
* Enter the **tracking number** and select your **shipping carrier**
* Click **Fulfill item**

![Add tracking](https://storage.crisp.chat/users/helpdesk/website/-/b/3/c/1/b3c1fc6f21f6e800/image_1kjnuxv.png)

This ensures that your customer is notified and that the order is marked as complete in Shopify.